Employees and family members receive up to a 60–minute free consultation with a highly trained Fraud Resolution Specialist™ (FRS). The FRS will conduct emergency response activities and assist members with restoring their identity, good credit and with the costly steps to dispute fraudulent debts, etc. Members also receive an Emergency Response Kit outlining actions and suggestions regarding Identity Theft Prevention and Restoration of the member's damaged identity.
For Identity Theft Assistance Call
• Guidance immediately after discovery of the identity theft.
• How to manage and contact credit accounts, ATM cards, checks,
• Forms to chart the steps you have taken in reporting the identity
• Assistance in resolving credit problems: credit reports, credit
cards, electronic funds transfers, etc.
• Assistance with specific problems: bank fraud, bankruptcy fraud,
criminal violations, fake driver's license, investment fraud, mail
theft, passport fraud, phone fraud, social security number theft and
misuse, tax fraud.
• Information on the applicable laws.
• Provide written packet of information on Identity Theft: “When bad things happen to your good name.”
If needed referrals are made to the appropriate resources:
• Use of Cascade's financial and legal benefit to access financial
advisors or attorneys. (This is included under the
• Consumer hotlines
• Consumer groups
• Web resources
• Government resources
• Resources to purchase Identity Theft Insurance Coverage
• Guidance on how to minimize risk: what to do today, how to
maintain vigilance, how to protect yourself on the web.
• Unlimited phone consultation for any concerns or questions
regarding Identity Theft.
• Provide written packet of information on prevention of Identity
• Avoid carrying your checkbook or your social security card.
• Give out your Social Security number only when it's absolutely
necessary. Ask to use other types of identifiers.
• Put passwords on your credit card, bank and phone accounts.
• Do not give out personal information unless you have initiated the
contact or know who you're dealing with.
• Make sure your mail is delivered to a locked box.
• Tear or shred your charge receipts, copies of credit applications,
insurance forms, physician statements, bank checks and
statements that you are discarding, expired charge cards and
For Assistance Call
(Note: To access the following services, your employer needs to have these enhanced services as a benefit for employees. For more information please call Cascade EAP at 1–800–433–2320.)